The world of business is undergoing a revolutionary transformation that is changing how we organize and operate businesses. In an age of robotics, “Cut n Paste” business is no longer an acceptable approach to performing and managing routine tasks.  Artificial intelligence has dominated the workplace in manufacturer for decades and now, service providers who learn to leverage artificial intelligence, will experience above average performance in terms of returns and market share.

Digital Human Operating Model, Bionic

Business bionics are so common place that when we are on the Internet, we swat them like flies. These bots annoy us when we visit websites and we often don’t see them. That will change as frontend technology begins to be as useful as backend technology.

Digital Natives

In the transformation of business, digital natives are leading the way. They think digital and get excited by artificial intelligence. Those two shifts in experience and perspective are disrupting a broad range of industries.

Artificial Intelligence is something more than technology, something more than a machine. Business today is less sustainable competitive advantage, and more serial temporary advantage. There is less planning and more learning, and collaboration, diversity, and change are part of a shift toward a more “biological” type of organization.  Today’s business strategies need to be adaptive, “complex, dynamic, interconnected, and unpredictable”. **

Digital Talent

The transformation into a bionic business is not a replacement of humans; it is the liberation of routine tasks and ineffective workflows that ultimately helps organizations find real talent, not just workers. In real terms, this is a big “win”.  Digital talent have a bias for platform-based software and services. Low barriers to entry, adaptable, interchangeable, and efficient.
While some people may view robots as just machines, it is important to recognize their potential and see them as more than just tools. In fact, we should fall in love with our robots.

Artificial Intelligence is at the forefront of this new age of robotics. The development of AI has enabled robots to learn and understand human behavior, making them more intelligent and giving them the ability to adapt to different situations. This ability means robots can interact with humans in a more natural way, making them easier to communicate with and use effectively.

One example of AI technology in use in the service industry is website chat bots. These bots have been programmed to understand the needs of a user and respond accordingly. Unlike human customer service representatives, bots are available 24/7 and can respond to multiple queries simultaneously. They are also quick learners, which means they can adapt to new situations easily.

The use of AI in robots has revolutionized the way we live and work. Robots can help us complete tasks faster and more efficiently, leaving us with more time to focus on other things. They can also take on jobs that are dangerous or difficult for us to perform, improving safety in the workplace.

However, there is still a perception that robots will eventually take over jobs, causing unemployment. This fear is misplaced. The use of robots in the workplace can actually create more jobs, as the maintenance and repair of robots requires skilled technicians.

It is time to embrace robots and fall in love with them. They have the potential to make our lives easier, safer and more productive. By embracing AI technology and recognizing the potential of robots, we can shape a brighter future for ourselves and for the generations to come.